Refund Policy

Our Approach

Each Qoya piece is made in small batches by artisans in the Sacred Valley — many are cut, sewn, or finished by hand to order. Because of this, we don't offer cash refunds. Instead, we offer store credit within 14 days of delivery.

Store Credit

If your piece doesn't feel right, you have 14 days from the delivery date to request an exchange for store credit. To be eligible:

• The item must be unworn, unwashed, and in its original condition
• Tags (if any) must still be attached
• Reach out to us at qoya.team@gmail.com to start the process before sending anything back

Once we receive and inspect your return, we'll issue your store credit, which can be used toward any future Qoya order.

Return Shipping

Return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we can't offer credit for items lost in transit back to us.

Damaged or Incorrect Items

If your piece arrives damaged or isn't what you ordered, contact us within 14 days of delivery at qoya.team@gmail.com with photos of the issue. In these cases, we'll cover the cost of return shipping and make it right — whether that's a replacement, an exchange, or credit.

Questions

Reach out to us at qoya.team@gmail.com before sending anything back — we're happy to help you find the right fit or piece instead.